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A Phoenix Locksmith Blog

The Life of a Locksmith, this blog follows the owner and locksmith of Andrews Lock and Key around the Phoenix metro area servicing Mesa, Scottsdale, Tempe, Gilbert, and Chandler 24 hour a day 7 days a week with scheduled calls and emergency calls.Check us out every Sunday on Independent Talk 1100 KFNX at 11:00 AM on 1100 AM radio.  

Tempe, AZ automotive Locksmith Ignition Replace

So earlier this week we got a call to make a key for a 78 Chevy pick up. The customer was looking for a locksmith in Tempe and asked if we were an automotive locksmith in Tempe, AZ. We let her know Andrews Lock and Key can handle any of her locksmith in Tempe, AZ needs.
We arrived on site and the customer said she had tried several locksmiths in Tempe and even had one come out but that guy ended up being a scammer and tried to get her to pay him $800 to replace the ignition. Of course she told him no and he took off. The truck was parked on the side of the road with a trailer hooked up. The customer was very upfront and let us know the truck belonged to her mother and that the person driving the vehicle was taken in to police custody, along with the only set of keys to the truck. Which is why she needed an experienced locksmith in Tempe, AZ to come out and take a look.
She was able to show us the registration with her mothers info on it as well as her mothers ID and her own ID. The last names matched and they shared an address. Situations like this are usually a judgement call. You have to assess whether or not you think the person you are dealing with is telling you the truth. Luckily for the customers her mother pulled up right then and so the judgment call was avoided. The mother also explained that she had been looking at other locksmiths in Tempe and that they couldn't give her a price quote.
We let her know how much it was going to be, she agreed, and we got to work swapping the ignition. The job went fairly smoothly even though it looked like someone tried to steal the truck previously. We pointed out to the customer before we got far in to the job that the column on the truck had been damaged. The customer was already aware of the damage but we always make it a point to try and show these things to the customer before we do any work.
This serves multiple purposes, one is to cover our own back from being accused of damaging anything, and secondly and probably more importantly we want to give the customer the option to decline the work if it is going to cost more or if it will affect any warranties. We finished up the ignition swap and got on our way. The customer was very grateful we were able to complete the work for the quoted price and that we were on site so quickly.
Below this post you will see a fairly extensive collection of pictures from this job. They highlight some of the key steps and tools you would need if you were going to try and tackle this job on your own.

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Broken Door Latch in Mesa, AZ

So we got a call today about a door not opening. The customer had access to the home but the front door wouldn't open. Seemed kind of odd but Andrew took the job and sent me out. When I got there the door was pretty haggard and looked like it had been beaten up pretty bad. The customer was able to get it open before I got there which made my job a little easier. After showing me what was going on I took a look at the door. It was pretty obvious that the latch had broken. The tail piece was not allowing the knob to turn all the way because it was damaged. I put on a new knob and the customer was good to go. This job went pretty smoothly but it could have easily become a nightmare if the door wasn't open when I arrived. It is important to remember to not beat up your lock hardware to help avoid costly repairs in the future.

Cheap Plastic Locks in Chandler

So last night we got a call from a friend of Andrews named Wyatt. He let us know that he was having some troubles with some keys he asked us to duplicate for his new house he just moved in to. At some point during the move he lost his keys to his truck as well, they could have been anywhere, so he just asked us to make a new one. When we got on the job site it was obvious Wyat and his fiance were exhausted so Andrew and I wanted to try and knock this job out quickly so they could get some sleep. We tried the keys in the doors and something was definitely off. The keys didn't work the screen door at all and they barely worked the front door locks. Andrew had me get started by pulling those residential locks and he started in on the truck. I pulled the locks and after I disassembled them it was obvious why they were not working properly. The locks on the door were worn and needed to be replaced and the locks on the screen door were keyed to a totally different key than the front door. So I rekeyed the screen door locks first and then got started on the front door knob. It came apart kind of strangely and felt very cheap in my hand. After getting it apart it was obvious why it felt so cheap, the knob cylinder was plastic which you can see in the pictures below. We showed it to Wyatt and then showed him what an all metal lock looks and feels like. He was instantly sold and had us replace the cheap plastic knob with a kwikset knob. Everything went back together just fine and this residential locksmith job was wrapped up.

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93 Toyota ignition

So we went on a job pretty late in the afternoon/early evening to replace the ignition on a 93 Toyota. The customer had called us a few days ago for a quote and Andrew explained over the phone that he might be able to repair the ignition but it might also need to be replaced. He gave the customer a price quote for both services. The customer called back today to have us come out and get her car back on the road.

After the customer explained to us that the ignition was completely locked Andrew got to work. He explained to me on the way to the job that those ignitions work on a split wafer design and sometimes one of the wafers will wedge it self on top of another stopping the ignition from being able to turn and that was probably what was going on. He also explained that if he could get the ignition to turn one last time he should be able to repair the ignition rather than replacing it. Potentially saving the customer a lot of money.

Andrew hopped in the car after talking with the customer and tried turning over the ignition. He spent a long while trying to get this ignition to turn, used several different tools and little tricks he has picked up over the years but it just wouldn't move. At that point he let the customer know that her old ignition was irreparable and that he would need to replace it. He gave her the price before starting any work, explained to her what he was going to have to do to the get the old ignition out, the customer agreed, so he grabbed a new ignition we had in stock and started rekeying it to the customers original key.

The customer was worried she might have another key to keep track of but Andrew reassured her that her original key would work and he would even make a few extra code cut keys back to the factory specifications. While Andrew was in the van working on the new ignition it got dark really fast. After he got the new ignition keyed we hurried to get the ignition in, tested it a few times, put everything back together and got on our way. The customer was stoked that we were able to get her back on the road and that we didn't charge her more than the prices Andrew originally quoted her over the phone.

 

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Society of Professional Locksmiths (SoPL)

sopl logoSo today Andrew got accepted into the Society of Professional Locksmiths. It is an organization dedicated to promoting real locksmiths around the world. They offer training and certificate programs as well as help with expanding your business. Andrew had to interview with the owner of the organization and they had a long conversation about the locksmith industry and ways they could work to improve it. As you can imagine a popular topic of conversation among locksmiths is the scammers. They are a problem every where and this organization got started as a way to help distance legitimate locksmiths from the scammers and to try and help educate the general public. We look forward to working with SoPL in the future.

Andrews Lock and Key - A 24-Hour Phoenix Locksmith

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Locksmith Reviews & Testimonials

There within a half hour...

5-starsout of 5 stars
 

I called Andrew to change the locks at my job,  he was there within a half hour and did a great job.  I will for sure use him in the future and recommend him to anyone that needs a honest,  great working person to change their locks.

Shannon C., via Yelporiginally posted on yelp